Family Guardian is designed for parents navigating separation where communication feels charged, risky, or exhausting. This section answers common questions about how the app works, what it does and does not do, privacy and data handling, and how it supports calm, child-focused communication.
If you are unsure whether Family Guardian is right for your situation, these answers are intended to help you decide with clarity and confidence.
Family Guardian provides a single, secure communication channel for co-parents. All messages are sent, received, and stored inside the app. Messages are time and date stamped when sent and read, cannot be edited or deleted, and can be exported if needed. Optional guidance tools are available to help users slow down, understand message tone, and draft clear, neutral responses. You remain in full control of what you send. The app does not send messages on your behalf.
You can sign up by creating an individual account with your email address. Each parent has their own account and subscription. Once your account is created, you can invite your co-parent to join your shared communication space.
Once you are inside the app and subscribed, you will be asked for your co-parent's email. Family Guardian will contact them via email and prompt them to create their own account. They will be reminded for the first 5 days of your invitation via email. Communication begins once both accounts are active.
Your existing message history remains intact and accessible to you. Messages already sent or received cannot be deleted by either party. If your co-parent cancels, they loose access to the shared communication space, but records remain preserved on your account. Until your co-parent re-joins the app and reactive their subscription, you won't be able to compose messages to them or reply to any of their past messages.
At launch, Family Guardian is design for one co-parenting relationship per communication space. This is intentional to preserve clarity, reduce risk, and keep records clean. Additional configurations may be supported in future versions of the app.
You can compose messages while out of reception, but you won't be able to send, save a draft or use the Rewrite and Intent features while out of mobile reception. Once your reception comes back, you can then save, send or discard the composed message.
Messages and attachments are locked to preserve an accurate, tamper-proof record. This protects both co-parents and reduces disputes about what was said, when it was said, and whether anything was changed later.
This design supports accountability and aligns with how communication records are typically reviewed in mediation or legal settings.
Each subscription includes a defined amount of secure storage, kept in Australian soil. If you reach your limit, you can upgrade your subscription tier inside the app.
You will still be able to receive messages from your co-parent as every subscription tier comes with unlimited messaging. For attachments, if you are out of storage you won't be able to view and download attachments sent until you upgrade your subscription. Attachments sent in messages will have a lock in front of them until storage is increased. This can be done inside the app. Once that is upgraded you will be able to view all attachments.
Messages and attachments cannot be deleted and this is intentional to protect both users and create a tamper-proof audit trail of messages.
If an attachment is locked, it means you have run out of free storage to be able to download and view that attachment. Once you upgrade your storage space through upgrading your subscription, you will be able to resume viewing the newly sent attachments and downloading them. You can upgrade your subscription in-app.
No. Guardian Intent analysis and rewrite tools are private to you. Your co-parent only sees the final message you choose to send.
This occurs when your co-parent has not yet accepted your invite , or their account has been deactivated. Once a co-parent deletes their account or unsubscribes. Once your co-parent re-subscribes, communication will be restored.
No. Guardian Intent offers possible interpretations of message tone and language patterns. It does not diagnose intent, determine truth, or predict how a Family Court would read a message.
Its purpose is to support awareness, not certainty, and to help you respond calmly rather than reactively.
No. Family Guardian is a communication support tool. It does not provide legal or psychological advice. Any guidance offered is educational only. You should always seek independent professional advice for legal or mental health decisions.
Yes. Messages and data are encrypted and hosted within Australia. Access is restricted to the account holders, subject to lawful requirements such as subpoenas.
Family Guardian does not guarantee how any communication will be treated by a court. The app preserves accurate records that may be exported if you choose to use them in mediation or legal contexts.
No. The app does not monitor communications in real time and does not intervene. If you feel unsafe or threatened, you should seek immediate support.
In Australia, call 000 for emergencies or 1800 737 732 for 1800RESPECT.
